Shipping

• We will ship all orders within 3 days; orders placed on weekends or public holidays will be processed on the next working day. After shipping, you will receive a confirmation email that will include product photos and detailed tracking information. You can also contact us for the latest updates on your shipment.
• Free shipping is available for orders with a total merchandise value over $69, before applying any discounts.
• We ship to nearly 200 countries worldwide. If you have special shipping requirements, please contact us.

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Generally, it takes us 1-3 business days to complete processing, packaging, and shipping. We use the most advanced garment processing technology to ensure that the touch and feel of the images and the garments are perfectly consistent.

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Why does it take this long? Our order process is as follows:

1. Image Generation: You can input any image you want to generate on our website. Since all images are made by artificial intelligence, the more specific your description, the more similar the created image will be. Our models are designed for trendy clothing, and sometimes produce abstract, artistic results. We hope you'll like them! You can also browse our community for inspiration or buy items created by others.
2. Choose Garment Style and Size: We currently only offer customization in black and white T-shirts. More styles will be introduced in the future. We provide sizes S, M, L, XL. For detailed dimensions, please see the size chart.
3. Place Order! We Produce: Once you confirm and pay for your order on our website, we will process your order within one business day and complete the production and packaging within 36 hours. Please note that during peak sales seasons or public holidays, the order processing time may be slightly delayed. All our products are made-to-order, so you will receive a one-of-a-kind garment specially crafted for you.
4. Shipping: We use renowned courier companies like DHL Express, FedEx, or UPS to deliver your package. Once the order is shipped, it can neither be canceled nor can the shipping address be changed. Please ensure that you fill in the correct address at checkout.

 

After shipping, we expect your items to arrive within 7-10 days, although this may vary depending on your location.

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Tracking information is usually updated 24-48 hours after shipping. You can inquire about the status by using the tracking number in the email we sent you, by asking us on our official Instagram, TikTok accounts, or by emailing support@nex-vibe.com, or by visiting 17tracking.net.

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We deeply regret if you haven't received your package within the specified time. Please contact us immediately, and our staff will assist you. You have up to 7 days to submit a request.

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Please contact us at support@nex-vibe.com.

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The prices on the website do not include any customs or international taxes that may be levied by your country's customs or postal services. The price you pay to us only covers the product itself; we are not responsible for any additional taxes or duties. If a package cannot be delivered due to unpaid customs fees or other taxes, no refund will be issued.

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We ensure the color of the product generated on our website is consistent with the final product you receive, thanks to our cutting-edge printing technology. However, the color you see depends on your monitor, so we can't guarantee all colors will be accurate.

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When using the garment, we recommend:

• Maximum washing temperature 30°C
• Do not bleach
• Line-drying
• Do not iron the printed part
• Do not dry-clean

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We use the most advanced image printing technology! The touch and feel of the printed images are of the highest quality, virtually identical to pure cotton. They will not deform when stacked and stored. So, you don't need to worry about print peeling or having to turn the printed side inward when washing. The material is also unaffected by hot climates.

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The products you purchase are for personal use only and are not for resale. Placing an order confirms your acceptance of this policy. We reserve the right to refuse any order for any reason without explanation.